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Support

We are sorry you have an issue with the system. Please complete the form below. Please be as unambiguous as possible and refrain from using "always", "never", unless these do apply. Also, we recognise that an issue with the system may be very frustrating and cause anguish and stress accordingly we will respond as soon as possible. We assume you have had a look at the online documentation to see if the answer lies there?

If the issue concerns a screen layout then we would like a screenshot. (Ctrl+Prt Scr will save it to the clipboard. From where it can be pasted into any graphics program - or use one of the many snap utilities such as mwsnap). Please send this in a separate email.

Please also forward anything else of importance e.g. emails from patients, etc.

We will respond within one working day, and while we may not be able to fix it straightaway we will keep you informed, please now press the "play" button to hear our request...

Your name:

Email:

Telephone:

Name of practice:

URL of the screen that needs updating (please cut and paste directly from thebrowser):

Date and Time the problem appeared (leave blank if enhancement):

Brief description of the problem/enhancement (cut and paste any error message exactly):

What you were doing when the problem occurred or what do you want to do that isn't supported?

What is/was the problem?

How often does this happen?

Is there a work around (e.g. some way of progressing until the change is made) - please describe?

What priority should be assigned to the request?

When does it need to be implemented by (exact date and/or time please, not "next patient visit" as we dont know when this is!)


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